Store Policy
Store Policies
Welcome to Mama’s Goodies! We sell a mix of new, used, pre-owned, vintage, and one-of-a-kind items. Please review all photos, descriptions, measurements, and condition details before placing an order.
Contact Information
Mama’s Goodies
43 Carlisle St
Hanover, PA 17331
Email: mamasgoodies25@gmail.com
Item Condition
Many of our items are used, pre-owned, vintage, open-box, or estate-sourced. These items may show normal signs of use, age, storage wear, fading, small marks, scratches, or other imperfections.
We do our best to inspect, photograph, and describe every item as accurately as possible. Photos are part of the item description, so please review them carefully before purchasing.
Shipping
We ship orders through USPS. Once your order ships, we will provide a tracking number.
We are not responsible for carrier delays once an item has shipped. After an order is marked as delivered by the carrier, responsibility for the package falls to the buyer.
Local Pickup
Local pickup is available at our shop:
Mama’s Goodies
43 Carlisle St
Hanover, PA 17331
Pickup is available Friday through Monday during regular business hours.
Returns
Returns are accepted within 30 days of delivery.
Refunds are for the cost of the product only. Shipping charges are not refundable, and the buyer is responsible for return shipping.
Returned items must be in the same condition they were received. Items cannot be used, opened, damaged, altered, or returned incomplete.
If an item is returned used, opened, damaged, or not in the same condition, the return may be denied.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us as soon as possible at mamasgoodies25@gmail.com. Please include your order number, a description of the issue, and photos of the item and packaging.
Sales Tax
We collect Pennsylvania sales tax only for Pennsylvania customers when required by law. Sales tax, if applicable, will be shown at checkout.
Order Issues or Cancellations
We reserve the right to cancel and refund an order if there is an inventory error, pricing mistake, payment issue, shipping issue, suspected fraud, or another problem that prevents us from completing the order.
Privacy
We only collect customer information needed to process orders, accept payments, ship purchases, provide local pickup or delivery, and offer customer service.
We do not sell customer personal information. Customer information may be shared only as needed with payment processors, shipping services, website tools, or other services needed to complete your order.
Questions
If you have any questions before ordering, please contact us at:
Thank you for shopping with Mama’s Goodies!